FAQ's
Basics
How Long Before My Order Is Shipped?
Items are typically shipped within 24-36 hours after you made your purchase (excluding Holidays and weekends).
Do you ship outside the US?
We currently ship to the Continental US, Canada and the U.K.
Do I need an account to order?
NO! But registering gives you perks. Signing up is easy! Follow this link Sign Up
I forgot my password. How do I reset it?
On the ACCOUNT page, click Forgot My Password link, enter the email you used to set up the account, and we will send you an email with steps to reset it.
Is my account secure?
All of our pages use SSL encryption which provides you with a safe and secure checkout process.
Do you gift wrap?
Currently we do not offer gift wrapping options but we do allow you to place a message for the recipient in the notes section at checkout.
My cart is empty?
We currently hold shopping carts for 48 hours. Most items are of limited quantity so this allows others to purchase.
How is my purchase shipped when I get Free Shipping??
When your purchase reaches $39 and you qualify for Free Shipping, we use at our discretion the most economical shipping method. (free shipping is only available to residents of the US)
Do you sell Gift Cards?
Yes we do!! They come in $10, $25 and $50. It's a great way to give a gift to someone with fur babies! You can find them HERE
Payments
What Credit Cards Do You Accept?
We currently accept: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
Do you charge tax?
Taxes are only applied to Texas Residents at a rate of 8.25%
Do you accept Paypal?
YES, There is a button at checkout that allows you to securely pay through Paypal.